adminField Sales Specialist – Ocean Freight DHL
L Global Forwarding, a division of DHL Group, has a rich history dating back to 1815 when it was established as Danzas in Saint-Louis, Alsace, France. The company was founded by Louis Danzas, who, after serving under Napoleon at the Battle of Waterloo, joined a transport enterprise and eventually became a joint owner. Danzas initially secured a mail delivery franchise from Le Havre to New York City in 1846 and expanded its operations by opening a branch in Basel in 1854.
Over the years, the company diversified its services, incorporating air transport between France and England in 1920 and inaugurating its own freight terminal in Paris by 1962.
In 2000, Deutsche Post World Net acquired Danzas, marking a significant expansion in its logistics capabilities. Following the complete acquisition of DHL in 2002, Deutsche Post integrated Danzas, DHL and EuroExpress under the DHL brand, rebranding Danzas as DHL Danzas Air & Ocean. By 2005, the Danzas brand was phased out and the business unit was renamed DHL Global Forwarding/DHL Freight.
This strategic consolidation enabled DHL to offer comprehensive air and ocean freight forwarding services, as well as to undertake major logistics projects under the DHL Industrial Projects brand.
Today, DHL Global Forwarding operates as a key component of DHL Group’s Freight/Forwarding division, providing a wide range of logistics solutions including the transportation of goods by rail, road, air and sea. The division also encompasses DHL Freight, which manages a ground-based freight network covering Europe, Russia and routes into the Middle East.
Headquartered in Bonn, Germany, DHL Group is a publicly traded company with a diversified portfolio in the logistics sector. As of 2021, the German government, through the state-owned development bank KfW, holds approximately 20.5% of the company’s shares, reflecting its historical roots as a state-owned enterprise.
Location: Saint-Laurent, QC • Hybrid Work Environment
Full Job Description
Attention Job Seekers: DHL Global Forwarding has an exciting opportunity for a proactive and skilled Field Sales Specialist – Ocean Freight based in Quebec City. If you’re passionate about logistics, sales and making meaningful connections between businesses and people, this is the role for you.
We are on the lookout for a professional who thrives in a dynamic work environment and is eager to contribute to the success of a globally recognized logistics leader.
As a Field Sales Specialist – Ocean Freight, you will take on a pivotal role in our sales team. This position offers the chance to represent a world-class logistics brand while actively driving customer satisfaction and contributing to profitability.
Working closely with a motivated and talented sales group, you will help shape the future of logistics by offering tailored solutions that meet client needs and exceed expectations.
Your Key Responsibilities
As part of this exciting role, you will engage in a range of activities to ensure customer satisfaction, business growth and operational excellence.
Here’s what you’ll be doing:
Developing a Robust Pipeline
- Identify, nurture and manage a pipeline of promising business opportunities.
- Focus on winning new customers, with a particular emphasis on medium to large-sized business accounts.
- Employ strategic planning and management techniques to effectively handle these accounts and foster long-term relationships.
Customer Relationship Management
- Act as a trusted advisor to customers, keeping them informed about the evolving logistics landscape.
- Provide practical solutions to address challenges and adapt to market dynamics.
- Build trust and rapport with clients by deeply understanding their supply chain requirements.
- Use your industry expertise to recommend logistics solutions that align with customer needs.
Business Acquisition and Implementation
- Prospect and secure medium to large-sized customers, ensuring a seamless transition from acquisition to implementation.
- Manage the onboarding process for new clients, preparing RFI, RFP and RFQ documents to facilitate smooth operational handovers.
- Ensure all service level agreements (SLAs) and standard operating procedures (SOPs) are met during the customer implementation phase.
Collaboration Across Sales Channels
- Collaborate with various sales channels within the DPDHL network to provide comprehensive supply chain services.
- Participate in joint visits with product teams and trade lane specialists to improve customer retention.
- Share insights and strategies during workshops with clients, offering updated information on regulations and industry innovations.
Leveraging Technology
- Utilize the DHL Global Forwarding (DGF) CRM tool for detailed reporting and data analysis, ensuring transparency and efficiency in all operations.
Workshops and Education
- Host customer workshops to share knowledge about DHL’s innovative products and solutions.
- Stay informed about regulatory changes and share updates with clients to keep them ahead of the curve.
Success in this role requires a combination of technical expertise, interpersonal skills and a commitment to excellence. Here’s what you’ll bring to the table:
Essential Qualifications
- Proven expertise in Ocean Freight products, with 3 to 5 years of experience in a similar sales role.
- A strong track record of achieving and exceeding sales key performance indicators (KPIs).
- Demonstrated ability to sell effectively in competitive markets.
Skills and Attributes
- Exceptional communication and presentation skills.
- High levels of self-confidence organizational capability and initiative.
- A dynamic and enthusiastic attitude, coupled with a strong team spirit.
- Proficiency in computer applications, with a knack for leveraging technology to enhance productivity.
Additional Requirements
- A personal vehicle for customer visits (approximately 80% of the role involves face-to-face interactions).
- Fluency in French and English to communicate effectively in bilingual environments.
At DHL Global Forwarding, we recognize and reward hard work, dedication and innovation. Here’s what you can expect as part of our team:
A Dynamic Work Environment
- Join a diverse and inclusive culture that values growth, innovation and mutual respect.
- Experience the flexibility of a hybrid work model, allowing you to balance work and personal commitments effectively.
Comprehensive Compensation and Benefits
- Access a competitive salary package, comprehensive benefits and unique work perks designed to enhance your well-being and job satisfaction.
Opportunities for Professional Growth
- Take advantage of training programs, online platforms and on-the-job learning opportunities to advance your career.
- Earn certifications relevant to your role and gain exposure to a wide array of professional development resources.
About DHL Global Forwarding
With a history spanning more than two centuries, DHL Global Forwarding has been a leader in freight forwarding since 1815. As part of the Deutsche Post DHL Group, we employ over 43,000 people across 101 countries. Our services include air, ocean and overland freight forwarding, with an emphasis on both standardized transportation solutions and customized, industry-specific services.
Our commitment to innovation, efficiency and customer satisfaction sets us apart as a trusted partner in logistics. We continuously strive to create a workplace culture that promotes mutual respect, diversity and a results-driven approach.
At DHL, we believe diversity drives success. We’re committed to creating a workplace that reflects the broad spectrum of talents, experiences and perspectives found in the Canadian workforce. This commitment allows us to deliver unparalleled excellence while fostering a culture of inclusion.
As an equal-opportunity employer, we encourage applications from individuals of all backgrounds. By bringing together diverse talents, we enrich our workplace and achieve new levels of success.
Recognition as a Top Employer
DHL Global Forwarding takes pride in being recognized as a Global Top Employer across six regions and 35 countries. This distinction reflects our dedication to implementing best practices in people management and professional development.
Important Information
- Eligibility to Work: This role is open only to individuals legally authorized to work in Canada. Unfortunately, we cannot provide visa sponsorship for this position.
- Vaccination Policy: All candidates must provide proof of COVID-19 vaccination to be eligible for hire.
Join Us
Are you ready to embark on a fulfilling career journey with DHL Global Forwarding? Join a team that values innovation, collaboration and growth. Let’s redefine the future of logistics together.
For more insights into our work and culture, follow us on social media:
- DHL Global Forwarding on LinkedIn
- DHL Freight on LinkedIn
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